Cancelling Your Order
If you wish to cancel your order please notify us as soon as possible. We dot ask for money up front and so therefore do not ask for compensation for cancelled orders. However, as such we ask that you place an order in good faith with every intention of going through with it.
Rejection of Portrait Once Approved and shipped to customer
On receiving an approved portrait, you have a period of 7 days to contact us about any further changes required to the portrait. If the portrait needs to be returned for alterations the customer must meet the costs of shipping.
Once the alterations are made a new scan/photo of the artwork is sent for approval. If after the changes have been made, the customer is still not happy and would like a refund there will be a cancellation fee of 60% of the total cost of the portrait.
If a customer receives an approved portrait and wishes to have a refund and refuses us the opportunity to make changes, a refund will only be made once the customer has returned the portrait to us. We will then complete the refund - there will be a cancellation fee of 60% of the total cost of the portrait.
The credit / debit card the customer made payment with will be refunded, minus the fee. Refunds cannot be made to another person or credit / debit card.
Gift Vouchers cannot be exchanged for cash and are valid for two years from the date purchased by the recipient.
We retain copyright on all the artwork. All commissioned artwork is displayed on our blogs and once complete may be added to a gallery page on our websites. Customer emails, in whole or in part may be used as a testimonial in the customer comments and in the gallery section. If you would prefer us not to display these please inform us by email
Damage in Transit
In the unlikely event that a painting or drawing is damaged in transit, the artwork must be sent back to us in its original packaging, upon which I will repair or replace it. Overseas clients, please take photos of the artwork and email these to me to discuss the best course of action.
We would like to assure you that your personal information will never leave the confines of our website. You will not receive junk email, regular mail or unsolicited phone calls.
You are able to order your portraits and gift vouchers directly from our website. We use Paypal as our payment provider - one of the safest ways of purchasing online.